Overview
Performance across all 74 emails sent January 28 โ March 1, 2026. All stats use verified unique opens, not total opens.
The averages below include three Full List sends to 42,000+ subscribers each. Those pulls the blended numbers down significantly. The Segments section below tells the more accurate story of how each audience actually responded.
When emails went to people who already had a relationship with Susan and TSSG, they opened and clicked at rates 3โ4ร higher than the same copy sent to the broad list. Audience match drove results more than copy.
Segment Performance
Each segment is a different group of people on the TSSG email list โ ranked here from the most engaged at the top to the broadest at the bottom. Once someone purchased RR 8.0 they were automatically removed from all further sales emails, so the data below reflects only people who were still deciding.
Teal bar = Open Rate ยท Pink bar = Click Rate. The gap between them matters โ a wide gap means people opened but didn't act. A narrow gap means the email earned the click.
The Alumni segment (663 people, 13 emails) outperformed the Full List (42K+ people, 3 emails) by 3โ4ร on the same copy. List size is not the lever โ relationship is.
โ ๏ธ The "Warm โ Not Yet Ready" Story
Warm subscribers who engaged with TSSG content regularly but never clicked to register for the free prep course. Before the course launched, clicking any link in these emails automatically registered them. Once the course was live, clicking through to any lesson would have registered them too. At every stage they had a low-friction way in โ they kept opening, but they never clicked.
- 8 emails sent across the launch
- 151,276 total sends ยท 36,316 unique opens (24.0% open rate)
- Only 751 total clicks across all 8 emails (0.50% click rate)
- 97.9% of people who opened never clicked once
- Only 93 people clicked to buy RR โ 0.26% of all openers
- Only 33 clicked "not interested" โ not disengaged, just not moving
This is exactly who IC is designed for. They trust Susan enough to open every email. They're not ready for a larger purchase. IC is the lower-stakes entry point that builds the relationship before the RR ask makes sense.
Launch Timeline
Q&A days averaged 10.8 sign-ups vs. 6.7 on non-Q&A open cart days โ a 61% lift directly tied to Susan showing up live.
| Feb 3 | Alumni cart opens |
| Feb 15 | Alumni Audit bonus expires ยท New member cart opens ยท Early Bird starts ยท Sales on Autopilot launches |
| Feb 21 | Early Bird bonus expires |
| Mar 1 | Cart closes โ final Q&A call |
| Mar 2 | RR 8.0 program begins |
| Call Date | Sign-ups | Note |
|---|---|---|
| Feb 17 | 11 | |
| Feb 19 | 6 | |
| Feb 21 | 22 | Early Bird deadline same day |
| Feb 23 | 4 | |
| Feb 27 | 5 | |
| Mar 1 (close day) | 17 | Close day + final Q&A |
Live connection directly moved enrollment โ Q&A days drove 61% more sign-ups than other open cart days. These calls work because of the whole team, not just Susan. IC events structured the same way, with the load shared across the team, can build the same habit and the same conversion lift.
Email Types
How different copy formats performed across the launch.
What Worked ยท What to Do Differently
Every point is backed by specific email data from the verified ActiveCampaign export.
โ What Worked
โ What to Do Differently
Takeaways
What this launch teaches us โ and how to apply it to Inner Circle growth and next year's RR.
Relationship determines response โ segment accordingly.
For IC growth, a smaller warm list will always outperform a big blast. Segment IC prospects by behavior โ attended a webinar, visited the sales page, been on the list 12+ months โ and treat each group differently.
Real people drive real action โ story and case study format works.
Make member stories a regular format in IC โ emails, social posts, and ad creative. This format works in any channel. The story is the conversion tool.
Q&A calls built trust and directly drove enrollment.
Live Q&A connection directly moved enrollment โ and it doesn't have to rest entirely on Susan. Structure recurring IC events with consistent naming and the team sharing the load, to build the same habit of showing up and the same conversion lift at decision moments.
A great subject line means nothing if the body doesn't deliver.
Before sending any IC campaign, check that the first 2โ3 sentences of the body directly deliver on what the subject line promised. This is the fastest copy fix available.
Urgency only works on warm audiences โ and the "Warm but Passive" segment shows exactly why IC growth matters.
New RR buyers had been on the list a median of 1 full year before purchasing. 81% had been on the list 6+ months. IC membership shortens that window โ IC members already trust Susan, are already in relationship, and convert to RR at the highest rate of any segment. Growing IC is how you grow next year's best RR buyers.
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